Frequently Asked Questions
The Ronald McDonald House of Portland, Maine is a signature program of Ronald McDonald House Charities of Maine.
Ronald McDonald House Charities has been McDonald’s "charity of choice" for 35 years.
We are a non-profit 501(c)(3) corporation, but McDonald's is our largest corporate donor. Portions of the annual operating costs for Ronald McDonald Houses are graciously funded by McDonald's and owner/operators of local McDonald's restaurants. The remainder of our annual operating income comes from the generosity of individual and corporate donors.
McDonald’s involvement extends beyond monetary support:
- Franchises partner with local Chapters for promotional and fundraising events.
- McDonald’s employees are dedicated volunteers.
- Owner/operators participate in local and global RMHC boards.
- RMHC donation boxes hosted in restaurants are the largest source of ongoing RMHC Global fundraising.
- In-restaurant sales of USA Today are all donated to RMHC.
- McDonald's conducts an annual fundraiser in November called McHappy Day. Since 2002, it has raised $150 million for RMHC and children's charities around the world.
All Ronald McDonald Houses throughout the world share a common purpose to provide a "home away from home" for families of seriously ill children receiving medical care at nearby hospitals. Programs and eligibility requirements will vary from house to house.
There are two in Maine and 315 worldwide.
The Ronald McDonald House in Portland, Maine has five paid staff members supported by over 300 volunteers.
To support a family you know, we suggest making a cash donation designated to cover their stay -- our lodging fee is $10 per day. Other items that are usually appreciated are food baskets (alcohol not permitted) or gift certificates to a local restaurant or grocery store. Still not sure? Just contact our House Manager, we are happy to share what is on our "Wsh List".
Let us customize your company's volunteer and giving experience. Check out our Volunteer page or contact Robin Chibroski at 207.780.6282 ext .334.
Staying with us
Families of seriously ill or injured children receiving treatment at a nearby medical facility may qualify to stay at the Ronald McDonald House. Towns considered for Day Use include: Cape Elizabeth, Cumberland, Falmouth, Portland/South Portland, Westbrook and Yarmouth. All other towns are eligible to stay Overnight including the islands. Please see our housing eligibility guidelines.
No, we do not accept reservations, but we do keep a waiting list. We always do our best to accommodate as many families as possible on a first come first served basis. However, we frequently receive more requests than we have rooms available. As rooms become available during the day and other families check out, families are notified of any openings.
After a family is referred by a hospital social worker or case manager and it is determined that the House has rooms available, they must check-in with House staff or volunteers. During this check-in process, they receive a brief introduction, review House policies and procedures and take a quick tour. A Ronald McDonald House representative will also show them their room and room key card. After this orientation, families are able to return to the hospital, relax in their room, enjoy a meal or spend time in any of the common areas within the House.
The House has a communal kitchen and pantry of non-perishable foods that are offered free to families. Families have a shared refrigerator designated for their personal items and cupboard where their food can be stored. In addition, the majority of nights our Guest Chef Program prepares dinner for the entire House.
No. However, we encourage families to use any of the televisions and DVD players available in the common areas of the House. A selection of videos and DVD's are available free of charge.
On average, four occupants is permitted.
No. To qualify to stay at the Ronald McDonald House, the family must have a child 21 years old or younger receiving medical care at the hospital.
Visitors are welcome, but must sign in at the front desk and vacate the House by 9 PM each night. The children living at Ronald McDonald House are medically fragile and highly susceptible to infections. Any person who could endanger the health of our other guests who have been exposed to the flu, chickenpox, etc. should not visit the House.